Unit 8, Winston Ave
Croft
Leicestershire
LE9 3GQ

UK

We’re open Monday – Saturday, 10 am – 5 pm GMT

Frequently Asked Questions

Please read our FAQ before sending us a message.

How are my orders precessed

We do not process your order LIVE online or take any online payments. Once you have placed your online order we will confirm we have the items you have ordered and send you a invoice via email for ready for payment. Once payment has been processed we will despatch your order and email you tracking information

Which payment methods are accepted in the Online Shop?

Due to the fact that we sell online and over the phone its sometime hard to keep 100% stock accuracy online so for this reason we dont take payment online. we will process your order and confirm all items required are instock before taking payment you will be emailed a invoice relating to your order and you can make payment either by bank transfer or you can call and pay by card over the phone. this way payment can never be taken for a item if we happen to run out of stock .

How long will delivery take?

All order are shipped by carrier on a next day service. the price for this can vary depending on the size of your order butyou will be notified of this on the invoice before payment. You are also welcome to collect your order if you prefer.

Returns Policy ?

We want you to be happy with your purchase. Please check the goods on delivery and ensure that they are supplied correctly and in working order. If any of the goods prove to be unsuitable or not functioning correctly please contact our office within 7 days of delivery and return them within 14 days in the original packaging and in an unused condition. Our tech team will attempt to repair or replace the item or arrange for a credit note against your account. Please note that after this 7 day period any damage done to the goods or returns after a sale is between you and your customer.Airsoft Wholesale Supplies can assist you with repairs for your customer, however these will be charged. Our technicians will provide a quotation for any paid works for authorisation before any works are carried out. CANCELLATION

You can cancel an order and return any goods that may already have been dispatched up to 7 days from receipt (see return policy). Our terms and conditions do not affect your statutory rights.

Warrenty ?

LIMITED WARRANTY

Seller warrants to the Buyer only, that the goods will be free from defects in material and workmanship and will perform to seller’s applicable specification for Seller’s specified standard warranty period of 7 days from the date of delivery of the goods to the Buyer. The liability of Seller hereunder shall be limited solely to replacing or crediting the current purchase price of (at Seller’s option) any defective units which are returned during the warranty period properly packaged and returned to the Seller. In no case are goods to be returned without first obtaining permission and a return authorisation number from seller.

Goods or parts which have been improperly handled or shipped or which have been subject to abuse, misuse, accident, alterations, neglect, improper or inadequate maintenance, unauthorised repair or improper installation are not covered by this warranty. Seller will make the final determination as to the existence or cause of any alleged defect. No warranty is made with respect to custom equipment or goods produced to Buyers custom contract for such custom goods.

Seller will not be liable for any loss, damage or penalty resulting from delay in delivery when such delay is due to causes beyond the reasonable control of the Seller, including but not limited to, supplier delay, force majeure, acts of God, labour, unrest, explosion or earthquake. In any such event the delivery date will be deemed extended for a period equal to the delay.CLEARANCE LINES

Products sold in our clearance section are sold on an “as is” basis, without any warranty for any purpose. These products are not covered by our warranty.

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